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Sunflex are pleased to announce our 2013 Product Training dates. If you are a Trade customer and would like to book a place please click here to go to our online booking form.

 

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Privacy and Cookies Notice

 

This is the privacy notice of Sunflex. In this document, “we” or “us” refers to Sunflex.

We are company number 955278 registered in England. Our registered office is at Mersey Industrial Estate, Heaton Mersey, Stockport, Cheshire, SK4 3EQ.

This is a notice to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not.

We are extremely concerned to protect your privacy and confidentiality.  We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with UK law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:

1.    Basic identification and contact information, such as your name and contact details.

This information is used:

1.1.        to provide you with the services which you request;

1.2.        for verifying your identity for security purposes;

1.3.        for marketing our services and products;

1.4.        Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

2.    Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:

2.1.        to correspond with you or deal with you as you expect.

2.2.        in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;

2.3.        to send you news about the services to which you have signed up;

2.4.        to tell you about other of our services or services of sister web sites.

3.    Website usage information

We may use software embedded in our website (such as JavaScript) to collect  information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.

4.    Note on padlock symbols and other trust marks

Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. Some certify to a high level of safety. Others are more concerned to take our money than to provide a useful service. We do not handle information about your credit card so do not subscribe to any such service. However, we suggest you assess this notice to judge that we do take your privacy seriously.

5.    Business and personal information

This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client.  We undertake to preserve the confidentiality of the information and of the terms of our relationship.  It is not used for any other purpose.  We expect you to reciprocate this policy.

We keep information which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.

6.    Third party advertising

Third parties may advertise on our web site. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

7.    Cookies

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:

7.1.        to record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.

7.2.        to allow essential parts of our web site to operate for you.

7.3.        to operate our content management system.

7.4.        to operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.

7.5.        to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.

7.6.        to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

7.7.        to store your personal login information (if you selected the Remember Me option) so that you do not have to provide it afresh when you visit the site next time.

8.    Calling our help line

When you call our help line, we collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line

9.    Sending a message to our support system

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need.  We record your request and our reply in order to increase the efficiency of our business / organisation.

10. Complaining

When we receive a complaint, we record all the information you have given to us.  We use that information to resolve your complaint.  If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

11. Content you provide to us

If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it.  It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to the entire World, you have no control whatever as to how it is used.

12. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others.  No such information is identifiable to you.

13. Use of site by children

If you are under 18, you may use our site only with consent from a parent or guardian.

14. Links to other Websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

15. Disclosure to Government and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. 

16. At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address on our contact page. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

17. Sale of your personal information

Except as specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our business.

18. Data may be “processed” outside the UK

Our web sites are hosted in the United Kingdom. We also use outsourced services in countries outside the EU from time to time in other aspects of our business. Accordingly data obtained within the UK may be “processed” outside the UK and data obtained in any other country may be processed within or outside that country.

19. Compliance with the law

This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

20. Removal of your information

If you wish us to remove personally identifiable information from our web site, you may contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

If you have any question regarding the confidentiality policy, please contact us through the contact page.

 
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